Greater Orlando Appraisal Assoc., Inc.: Using technology to improve your customer experience
At Greater Orlando Appraisal Assoc., Inc., we have a confession to make. We always have the latest nerdy gadgets. We use the latest technology around to complete your appraisal without sacrificing quality or accuracy.
The appraisal process has changed vastly in recent years and demands more from appraisers. Since cutting corners on analysis isn't an option for an ethical appraiser, we've found that the best place to save time is by adjusting our workflow. The appraisers that have continuously embraced new technology have been the ones able to use their time more effectively and bring their customers more accurate reports, better customer service and faster turnaround times.
Experience the difference a tech savvy appraiser can makeContact Greater Orlando Appraisal Assoc., Inc.
Simple online ordering
Way back when, a great deal of orders were ordered via fax and were confirmed with phone calls once we arrived at the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different different now. These days, when orders are entered on the website, we get a mobile notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Greater Orlando Appraisal Assoc., Inc. you can expect us to be concerned about your deadlines. We aim to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Multiple report delivery options
Delivery of appraisals as PDF files through email is definitely the standard these days. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much faster than previously, before the days of email. But,we've even been able to improve report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because it was too big? We provide a solution for those problems, too. When we send an appraisal, the client receives a link via email to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if you lose the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Advanced data gathering tools
Gathering the data for an appraisal is an in-depth process.. We spend much of our time collecting the facts on the subject property, as well as the local market data and trends. Greater Orlando Appraisal Assoc., Inc. employs technology to close the gap once again.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we have to enter everything back in at the office. Don't be surprised to see us with a tablet or collecting data using an app for our phone that allows us to sketch a floorplan right on site. Rather than using a clumsy, old tape measure, a large percentage appraisers are utilizing laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't.
We combine all of these different technologies to ensure your final report is complete and accurate, avoiding call-backs and revisions. Our goal is to save you time and money.
Digital work file technology
It would be great if appraisers could complete an appraisal, deliver it, and never be concerned with seeing that report again. However, appraisals are created to demonstrate the condition of a property on the inspection date. Therefore, appraisers must keep their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.
Here again, Greater Orlando Appraisal Assoc., Inc. uses all the technology available to us to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we can pull up the entire file whenever it's needed and recall just what that job was about.
These are just a few examples of how we use technology daily. Employing the right software, gadgets, and a high level of customer service allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and in turn provide you with faster appraisals.